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Service and Support

Pre-sales services:

 

(1)The company will explain to the users about the performances, purposes, the method of use and the quality of the products in details.

 

(2)The company provides customers with detailed product instructions, including test reports, product certification, etc.

 

(3)The Company created a hotline to answer users’ questions about the use of the product;

 

In-sales services:

 

(1)The company maintains customer profiles for customers directly cooperate with the company, and fill out the customer service tracking card.

 

(2)For all new developed customers, within three days after the goods’ arrival, Marketing Department will contact the customer by telephone, to consult about the acceptance of the goods, including whether the product quality can meet customer needs, the transportation means, the packaging conditions and other requirements of customers. If the customer has any needs, we can reach the scene where the goods arrive, and explain to customers about the use methods and technical requirements onsite.

 

(3)The company visit customers (or through phone call) at least once a month to consult their views and resolve issues put forward by users.

 

After-sales services:

 

(1)Whenever users encounter product quality problems in using our products, upon receiving customer complaints, it is required to reply them within one business day, and our service personnel should reach the scene to solve the problem within 48 hours.

 

(2)In the case of product quality problems, the company is responsible for return and replacement, until the customer feel satisfied.

 

(3)All costs incurred from dealing with quality problems, including losses caused to customers, shall be borne by the Company.

 

After-sales services:

 

(1)Whenever users encounter product quality problems in using our products, upon receiving customer complaints, it is required to reply them within one business day, and our service personnel should reach the scene to solve the problem within 48 hours.

 

(2)In the case of product quality problems, the company is responsible for return and replacement, until the customer feel satisfied.

 

(3)All costs incurred from dealing with quality problems, including losses caused to customers, shall be borne by the Company.

 

Complaints e-mail:

 

If you are not satisfied with the service of our staff, you may complain directly to the General Manager by e-mail. The mailbox of our general manager: ceo@gukangli.com